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FAQ

1. What is the estimated delivery time for my order?

  • Our standard delivery time is 5-15 days. Orders are processed within 3-5 business days, and you will receive a tracking number once your order is shipped.

2. How can I track my order?

  • Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier’s site.

3. What is your return policy?

  • We offer a hassle-free return policy. You can return items within 30 days of receipt if they are unused and in their original packaging. Please contact our customer service team to initiate a return.

4. How do I initiate a return or exchange?

  • To start a return or exchange, please contact our customer service team at support@pickler.shop with your order number and the reason for the return. We will provide you with instructions on how to return the item.

5. What payment methods do you accept?

  • We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment methods.

6. Do you ship internationally?

  • Yes, we offer international shipping to select locations. Shipping rates and delivery times vary based on the destination.

7. How can I contact customer support?

  • You can reach our customer support team by email at support@pickler.shop. Our business hours are Monday to Friday, 9 AM - 5 PM (EST).

8. How do I care for my Pickler paddle?

  • Clean your paddle with a damp cloth after each use, avoid extreme temperatures, and store it in a cool, dry place. Use a paddle cover when not in use and check regularly for damage.

9. What if my paddle is defective or damaged?

  • If you receive a defective or damaged paddle, please contact us immediately with details and a photo of the issue. We will arrange for a prompt exchange or refund.

10. Can I change or cancel my order after it has been placed?

  • If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request.